Complaints

How to complain

If something has gone wrong, email [email protected]. Tell us your order number and what went wrong, and add photos if you can, they really help. We don't have a phone line, so email is the quickest way to reach us.

What happens next

We'll reply within 2 working days and aim to put it right within 14 days. If it's going to take longer, we'll keep you updated until it's sorted.

Your legal rights

Your legal rights to a refund, repair or replacement stay the same whatever happens with a complaint. You can read more in our terms.

Data protection complaints

If your complaint is about how we handle your personal data, our privacy page explains how we use it. You can also complain to the Information Commissioner's Office.